Refund policy

 

✨ Returns & Refunds 

We want you to love your smoove purchase.

If your item is faulty, damaged, or doesn't meet the guarantees under the New Zealand Consumer Guarantees Act 1993, please contact us at hello@getsmoove.co.nz as soon as possible. We'll work with you to arrange a repair, replacement or refund where required by law.

✨ Change of Mind

If you change your mind, you may return your item within 30 days of receiving your order, provided it is unused, unopened, and in its original packaging.

Return shipping costs are the responsibility of the customer, and any original shipping charges are non-refundable.

Once we've received and inspected your return, we'll process your refund to your original payment method.

For hygiene reasons, we cannot accept returns of used razors, opened blade packs, or any other opened personal care products unless they are faulty.

Questions? Get in touch at hello@getsmoove.co.nz and we'll be happy to help. 🫶